Frequently Asked Question
Happy to Answer All Your Questions
Yes, our concierge services are available 24/7 to cater to the needs of our residents at any time.
We offer a wide range of services including package and mail handling, dry cleaning and laundry handling, maintenance requests, and more.
We prioritize the security and privacy of our residents by employing trained and vetted staff, using secure systems for handling personal information, and adhering to strict confidentiality policies.
Yes, our concierge team is trained to handle emergencies and will coordinate with local emergency services to ensure your safety and well-being.
Our rates encompass a wide range of services tailored to meet your needs. This includes access to our highly trained staff, personalized concierge services, and routine administrative support. For a detailed breakdown of what is included in your specific package, please contact us directly, and we will be happy to provide you with comprehensive information.
We meticulously select and vet our staff through a rigorous process that includes comprehensive resume screening, multiple interviews, thorough background checks, skill assessments, and extensive training. Additionally, we continually monitor and evaluate their performance to ensure they consistently deliver exceptional service to our residents.
We are delighted to hear that you value our excellent staff. While we strive to accommodate all requests, we cannot guarantee specific staff assignments. Our ability to fulfill these requests depends on administrative flexibility at any given time.
Absolutely. We offer moving assistance services, including coordinating with moving companies, arranging for packing and unpacking, and setting up utilities and other essentials.
Our primary focus is on serving our residents, but we can assist with special arrangements for your guests or visitors upon request.
We welcome your feedback! You can provide feedback through our mobile app, via email, or by speaking directly with our concierge manager.
No, our concierge staff do not perform home maintenance and repairs directly. However, we can assist by setting up maintenance requests or contacting the appropriate maintenance team on your behalf.
Yes, we provide comprehensive training for our staff during the onboarding process. Additionally, we conduct periodic training sessions every 2-3 months and whenever there are any updates to ensure our team is always equipped with the latest skills and knowledge.
Yes, we do have a minimum requirement for our services. The specifics of the minimum number of hours and contract length can vary depending on the type of service you need. Please contact us directly to discuss your requirements, and we will tailor a plan that best suits your needs.
Yes, there are additional fees for extra time requests. These fees vary depending on the length of the additional time and the specific services required. Please contact us for detailed information on the applicable rates.